Comprehensive Test Automation Solutions

Automate tests, report system responses, and alert teams when problems arise

A Platform for System Testing and Monitoring

Ensures a seamless customer experience by automating end-to-end testing for users

AI for Caller Intent

AI applications understand caller intent by processing natural speech input intelligently

What is IVR Testing ?

IVR, or Interactive Voice Response System, combines existing physical phone system setups with VoIP technology, IVR software (voice portal), VoiceXML applications, speech recognition, VUI, text-to-speech, and IP telephony infrastructure to create a call routing system. This system, with automated menus, directs calls to the appropriate departments, live agents, or databases as necessary.

After all these setups and integrations, you still think the system needs to be fixed as you intended, and you need customer experience; you need to test, measure and monitor the calls that flow into your system. With effective IVR testing, you can achieve an IVR journey that works every single time, gives answers to your customers every time they need and alerts you to any problems your customer encounters.
With our tailor-made solution, you can increase turnover in a short period of time.

Why go for Automated IVR Testing?

Manual testing is time-consuming and expensive if your business call volume is high. Automated Testing using IVR testing tools performs hundreds of test cases, records and measures the quality and performance of the IVR system to have the best possible customer experience that would otherwise require hundreds of volunteers and a huge amount of time with no results guaranteed.

  • Simulate IVR Users and IVR System
  • Automate the IVR testing process – call establishment, menu traversal, and traffic generation detection process through scripts
  • Navigates all options on an Interactive Voice Response (IVR) menu for testing (using bulk call scripting)
  • Voice recognition testing (using bulk call scripting)
  • Automated Speech-to-Text conversion and analysis for recorded voice prompts
  • Monitor IVR System for voice and data quality

Why Bautomate for IVR Testing Automation?

A market leader specialized in test automation, usability, load and stress testing for IVR and Contact Centers.

Our powerful tools allow you to test the caller-IVR interactions, measure performance metrics, and identify potential issues before they cause disruption or downtime. We provide solutions to test any possible scenario and potential issue with your interface.

We know what’s happening

Our team of experts knows how to test and measure call quality with precision and intelligence.

Trust that’s earned over time

Don’t take our word for it – just check out our reviews by happy customers!

A partner who can adapt

We don’t lock you into a contract – instead, we provide flexible pricing models that make sense for your business.